FAQ

• When Will My Order Be Delivered?

Standard Tracked Shipping is 10-25 Business Days.
After you placed your order, it will be transferred to "Processing". This processing ftime means we will begin packaging and scheduling delivery for your order. This can take 2-5 days to complete.
After the "Processing" phase is completed, your order will be ready for shipment. We will send you the tracking number via the email that you used when placing your order.
We do not ship on weekends.

• I Put The Wrong Shipping Addres, What Should I Do?

Email us as soon as possible.
If you applied the wrong shipping address to your order, you will need to contact us immediately with your proper address.
If your order has been shipped out already, we apologize. There is nothing we can do until the package has been delivered or sent back to us.
You can try calling your local postal service and with your tracking number that was emailed to try and get them to re-route the package. Since we ship from overseas you will need to wait until the package has entered your country before being able to re-route the shipment.
support@jamit.cn

• I Was Charged For Delivery, Why?

Email us for a refund on the amount charged.
Once your order has been shipped, it is no longer in our control. This means that certain fees can be placed on packages depending on your location. This depends on each shipping company's policy or customs procedure, you might be charged an extra fee for the final delivery or an import tax. This is probably due to your shipping address being in a remote area. In this case, please kindly pay them the required fee to receive your order. JAMIT will refund the amount if emailed.
You will need photo evidence of the receipt.

• Where Is My Tracking Number?

All order updates, including tracking, will be sent to the email used to create your order.
If you cannot find the email sent to you with your tracking number, please email us and we will be happy to provide you with the information needed.

• How Do I Track My Order?

You can go to the website www.17track.net/, paste in your tracking number, and see the status of your shipment.

• My Tracking Is Not Updating, Whats Going On?

Tracking takes 3-5 business days (Not Weekends) to initially update. Sometimes orders can become delayed for various reasons. Random checks through customs, weather, postage strikes. Please note that tracking will be updated once your package gets scanned again once it moves to its next storage warehouse on its pathway to you. If your package is delayed due to external shipping companies, there is no way for us to speed this process up for you.

• I Want To Cancel My Order, How Do I Do this?

Once your package has been shipped we cannot and will not refund your order until it has been returned to us.
You will need to email us within 24 hours of placing your order with the subject line saying "CANCEL". This will allow our customer service team to sort the emails every morning by that term to quickly let our shipping team know to cancel the order. Again, this needs to be done as quickly as possible. This is not a guarantee though, once your package has been paid for and
shipped by us we will not process a refund until the package has been returned to our warehouse.

• My Product Came Damaged, What Should I Do?

Email us a photo or video of the damaged or defective product. We will either refund you or have the package resent.
We try our best to package our products as best as possible, although sometimes, during transit, they may get damaged. If this dces happen you will need to email our support team with photo/video evidence of the damage or defection of the product.
We cannot provide refunds after 30 days of placing an order. This is not by choice, but because credit card companies will not allow uS. Our apologies for the inconvenience.

• How do I Return My Package?

If you're eligible, contact our support email for our return address.
If your product meets our criteria of either being damaged from delivery or it came defective, please let us know with photo or video evidence. We will provide you with a return address.

• I Want A Refund, How Can I Get One?

If your order is past our posted shipping, You are eligible for a full refund!
If your order has surpassed our shipping times or holiday delayed times, you will be fully eligible for a full refund. If you have received your package and do not want it anymore, you will need to ship it back in its original packaging without being opened.
Please Note: Your order may be late and will still arrive, so we ask that you please be patient regardless of our lenient refund policy.